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Shipping Policy

How does Yoluck ship your order and how long does it take to ship ?


We’ve created a list of common questions our customers ask when shopping online with us. If you are unable to find an answer to your question, please send our Customer Service Team an email at support@yoluck.com.

Yoluck will ship orders as soon as possible. For example, if you purchase three items, they will be shipped to you based on lead time and availability. This way you get as much of your order as soon as possible, which means that your order may come in separate packages, especially if you order products from different manufacturers.

We will bear the shipping cost for products returned because of product defect, misrepresentation, or false description. Afterward, we will initiate a full reimbursement should you decline an offer to replace the item with the same item of equal value and assured quality.

Order Confirmation:

As soon as you place your order with Yoluck, you will receive an order confirmation e-mail. This means that your order has been logged in our system and your credit card has been pre-authorized for the purchase. Afterward, We will confirm whether the product you ordered can be shipped immediately.If your item is on backorder or unavailable, we will cancel the pre-authorization and duly inform you via e-mail.

Order Shipment:

Orders are shipped within 2 business days from the date of your order. The product page will contain the most accurate estimate on shipping and lead times. Shipping and lead times provided on the product page are our best estimates based various factors including order volume, International situation, etc., and may vary due to these factors.

You will receive an email containing the tracking information of your order after the order has been shipped. If you do not receive tracking information from us within seven business days of the lead time specified on the product page, feel free to follow up with us at support@yoluck.com.

Damages:

We take full responsibility for any obvious damage to your product caused by wrong packaging or delivering an already defective product. Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should document it when signing for delivery. If the item(s) contained in the package arrives damaged, please send photos to support@yoluck.com, and we will process an insurance claim on your behalf.

 

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